Our patients care is of the upmost importance to us, in fact it's at the center of our core values. If you have had an issue with your care, we would like to hear about it. Call our Quality Improvement Department at 509.444.8888 or email us. Please provide us with the following information: Name. Contact information (phone, email, or address) Date of Birth. Date and time of the complaint. Nature of complaint. Provider or staff name, if any.