A secure way to meet with your provider from anywhere.

*Some conditions require an in-person visit, depending on your medical condition. See the list of exceptions below, where a video visit may not be right for you.

Accessing Healthcare with Video Visits

Accessing quality healthcare is more important than ever, especially for individuals with limited mobility or who live in rural areas.  Often, the most vulnerable populations may opt to defer treatment of medical and behavioral health needs based solely on the inability to make the trip to a health clinic.  The global pandemic has increased the difficulty of healthcare access and discouraged many from receiving the help they need.

Video visits are part of a larger telehealth offering for CHAS Health, and our primary care providers also offer video visits. Please call your clinic to schedule if you have already established care with a CHAS Health primary care provider.

Should You Use Video Visits?

To help keep you safe through social distancing, we recommend patients use video to connect with providers to access needed care.  However, you may need an in-person visit if you are seeking care for one of the items below:

Services Requiring an In-Person Visit

  • Bodily Injury
  • Eye Injury
  • Sexually Transmitted Infection (STI)
  • Ear Pain
  • New Abdominal Pain
  • Abscess
  • Labor & Industries (L&I) Visit

If this is an emergency, please call 911

What to Expect

Once you select and submit an appointment time, you will:

  1. Receive a text notification confirming your request.
  2. Shortly after, you will receive an email invitation to download our CHAS Health patient app.
  3. A few minutes before your appointment, please log in using the information in the invitation email
  4. Complete any tasks requested
  5. Click the clock icon to enter the visit.

If you have any problems downloading the app or connecting to the video, visit our support page or call our Spokane Urgent Care North Location at 509.434.1990.