
*Some conditions require an in-person visit, depending on your medical condition. See the list of exceptions below, where a video visit may not be right for you.
Accessing Healthcare with Video Visits
Accessing quality healthcare is more important than ever, especially for individuals with limited mobility or who live in rural areas. Often, the most vulnerable populations may opt to defer treatment of medical and behavioral health needs based solely on the inability to make the trip to a health clinic.
Video visits are part of a larger telehealth offering for CHAS Health, and our primary care providers also offer video visits. Please call your clinic to schedule if you have already established care with a CHAS Health primary care provider.
Should You Use Video Visits?
Patients can use video visits for primary care, behavioral health, and urgent care video visits from the convenience of their own home. You can still visit your provider and get the care you need without traveling to the clinic. However, you may need an in-person visit if you are seeking care for one of the items below:
Services Requiring an In-Person Visit
- Bodily Injury
- Eye Injury
- Sexually Transmitted Infection (STI)
- Ear Pain
- New Abdominal Pain
- Abscess
- Labor & Industries (L&I) Visit
If this is an emergency, please call 911
Urgent Care Video Visits
Urgent Care Video visits allows our providers to connect with you remotely for your convenience. For a full list of conditions that can be treated using video visits, click the link below.
What to Expect
Once you select and submit an appointment time, you will:
- Receive a text notification confirming your request.
- Shortly after, you will receive an email invitation to download our CHAS Health patient app.
- A few minutes before your appointment, please log in using the information in the invitation email
- Complete any tasks requested
- Click the clock icon to enter the visit.
If you have any problems downloading the app or connecting to the video, visit our support page.