509.444.8200 WA | 208.848.8300 ID | 24/7 Nurse Advice Hotline | Telephone Relay Service: 711

Telehealth

CHAS Health provides telehealth services to support community health and wellbeing. Telehealth is the use of digital information and communication technologies to provide healthcare services.  Patients can connect with providers via video to access needed care.  With CHAS Health Video Visits, you can have a secure appointment using your mobile device or computer.


Call to Setup a Video Visit

Washington:

Idaho:


Video Visits From Home

While we love it when you visit us in the office, we understand that it is not always convenient to do so. In addition, video visits are a helpful tool to ensure our community has access to healthcare while still maintaining important social distancing practices.


How it works

Telehealth Schedule your Online Doctor Appointment
Schedule appointment

Call to schedule a video visit appointment with a provider. Washington: 509.444.8200 Idaho: 208.848.8300


Telehealth Confirm your online appointment
Confirm your info

Look out for an email or text and log into the app to confirm your info using your favorite device


Telehealth See Your Online Doctor
See your provider

Activate your account one day before your appointment. Then, log in 15 minutes before your video visit.


Come prepared with questions for your doctor!

Telehealth for the Entire Family

With CHAS Health Video Visits, we offer comprehensive services for patients of all ages. From children to adults, we are here for you through all phases of life to help you stay healthy. Call today to discuss our current telehealth services.

Already have a video visit scheduled and need help? Visit our SUPPORT page.


Using the CHAS App

Use the CHAS App is easy and it's compatible with your computer, tablet, or smartphone. Please note: you must have a scheduled appointment to access the CHAS Health App. Please call and schedule an appointment today.


The CHAS App is an easy way to:

Schedule an appointment online by selecting the clock icon and then clicking the pencil. Once you have selected your clinic and provider, select from the available appointment times to schedule your next visit.

Launch the virtual video visit that your provided has scheduled. When it is time for your appointment, open the app, click the clock icon and select your appointment. Click the start video call link and wait for your provider to connect. If you navigate away from the app during this time, the provider will not be able to start the visit.

View past appointments by selecting the date along the top of the home screen and future appointments by selecting the clock icon on the menu bar.

Complete tasks and paperwork prior to your visit to make your trip to the office a breeze.

Soon you will be able to connect to the CHAS well portal powered by Athena from the app. The first time you connect to the portal, you will need your Athena portal username and password.

A few things to note: 
  1. If you have more than one video visits scheduled, be sure you are attempting to connect to the right one. Select the ‘Clock’ icon.
  2. CHAS recommends using a wifi connection rather than your cellular network to conduct video visits if possible.
  3. For iPhone users, ensure the microphone switch on the side of the phone is not muted
  4. For Android users, make sure to allow the App access to the microphone for the video visit. This can be adjusted by navigating to “Setting” and then “Apps & Notifications” selecting the CHAS Health App and selecting “Microphone”


Staff was very helpful and respectful."
-Susan F.