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509.444.8200 WA | 208.848.8300 ID | 24/7 Nurse Advice Hotline | Telephone Relay Service: 711

Notice To Our Patients | COVID-19 Patient Communication

May 20, 2020

CHAS Health is taking every precaution to keep our clinics safe and protect patients and staff during in-person visits. Some of these activities include separate clinic spaces and outdoor areas for respiratory illness, providing masks for everyone, and limiting the number of people in waiting rooms to ensure social distancing.

There are several options to connect with your healthcare during this time.

Telehealth & Video Visits

To help keep you safe, we are offering video visits for many types of appointments, including the following. If you do not have video available, phone appointments may be an option.

Dental Care:

There are many benefits to seeing your dentist using teledentistry. A video visit with your dentist reduces travel time if your dentist determines an in-clinic visit is not necessary. It can also make your in-clinic visit more efficient by completing much of the intake process before, which leads to less time for you in the chair. If you are having a dental emergency, teledentistry means you can access a dentist quicker than you can typically do with a regular appointment. Your dentist can diagnose the problem and potentially prescribe medication, which can prevent an extra trip into the clinic. Please call us today to schedule an appointment.

Well Child Care:

CHAS Health offers well child visits for every age! For children age 2 years and under, visits are completed in person, with full protective standards in place. For children above 2 years old, we also offer wellness visits. These visits will likely include a video visit to start, depending on your child’s age and needs. For CHAS Health patients, children can also come in for vaccine-only visits and do not need an appointment.

Feeling Anxious or Depressed?

Are you struggling with feelings of anxiety or depression? Have you noticed changes in your appetite, sleep, or use of alcohol or other substances? It’s not unusual for people to feel overwhelmed during times of stress. Please remember that CHAS Health includes support for mental health concerns. If you would like to speak with a Behavioral Health provider for additional care and resources to manage your mental health, please contact CHAS Health at 509.444.8200 to get connected.

Pharmacy Services

If you are not able to pick up prescriptions in person due to COVID related barriers, we can deliver medications to you. Either through curbside pick-up at our clinics or mailing them to your house. Please call our Pharmacy at 509.462.6577 to make arrangements.

The most up-to-date information is on our CHAS Health COVID-19 page, including frequently asked questions.

Please call us at 509.444.8200 (or 208.848.8300 in Idaho) if you need assistance.


April 14, 2020

We hope this message finds you healthy and able to enjoy the hint of spring weather. There are a few updates about services at CHAS Health.

Has your Income or Insurance Eligibility Changed?

Have you had a recent change in income or job loss? You may qualify for free or low-cost health insurance. Washington Healthplanfinder has a special enrollment period to enroll in health coverage, which will continue through May 8, 2020. Coverage will start May 1, 2020 for customers who enroll after April 8.

Teledentistry

If you have a dental concern, please call 509.444.8200 (or 208.848.8300 in Idaho). Our staff will work to connect you with a dentist to address your needs through a virtual or in-person visit.

Due to a limited supply of masks, dental services are only available for emergencies at this time at our Denny Murphy, Maple Street and Clarkston clinics. This is for the safety of our patients and staff. Examples of emergency dental care include severe pain (especially in children), swelling, and dental trauma. 

Medications

All CHAS Health Pharmacies are open during regular business hours (see chas.org/services/pharmacy for the full list). If you are not able to pick up prescriptions in person due to COVID related barriers, we can deliver medications to you. Either through curbside pick-up at our clinics or mailing them to your house. We can schedule a one-time shipment, or setup refills to be mailed to you as needed. Please call our Pharmacy at 509.462.6577 to make arrangements. If you are running low on medications and are not able to see your provider in person, we may be able to give you a temporary refill. 

The most up-to-date information is on our CHAS Health COVID-19 page, including frequently asked questions.

Please call us at 509.444.8200 (or 208.848.8300 in Idaho) if you need assistance.


April 6, 2020

We hope your week is off to a good start and you are in good health. We want to assure you that our care teams are ready to help with your healthcare needs.

Telehealth Visits

If you need to make an appointment, or already have one scheduled, we encourage video or phone visits instead of coming into the clinic. Ask about our secure options to visit with your provider from anywhere, at your convenience.

Medications

If you are not able to pick up prescriptions in person due to COVID related barriers, we can deliver medications to you. Either through curbside pick-up at our clinics or mailing them to your house. We can schedule a one-time shipment, or setup refills to be mailed to you as needed. Please call our Pharmacy at 509.462.6577 to make arrangements. If you are running low on medications and are not able to see your provider in person, we may be able to give you a temporary refill.

Feeling Anxious or Depressed?

Are you struggling with feelings of anxiety or depression? Have you noticed changes in your appetite, sleep, or use of alcohol or other substances? It’s not unusual for people to feel overwhelmed during times of stress. Please remember that CHAS Health includes support for mental health concerns. If you would like to speak with a Behavioral Health provider for additional care and resources to manage your mental health, please reach out to your Primary Care Provider to get connected.

Dental Emergencies

Due to a limited supply of masks, dental services are available for emergencies only at this time. This is for the safety of our patients and staff. Examples of emergency dental care include severe pain, swelling, dental trauma, and loss of a temporary crown or filling. If you have a dental emergency, please call 509.444.8200 (or 208.848.8300 in Idaho). Our staff will work to address your needs.

The most up-to-date information is on our CHAS Health COVID-19 Page, including frequently asked questions.

Please call us at 509.444.8200 (or 208.848.8300 in Idaho) if you need assistance.


2019 Novel Coronavirus (COVID-19) | March 9th, 2020

You are likely hearing about COVID-19, or Novel Coronavirus, in the news. CHAS Health wants to assure you that we are prepared and ready to care for patients with suspected or confirmed cases of COVID-19. Our clinics are open and appointments are continuing as scheduled.

Experiencing Symptoms? Call us!

If you have upper respiratory symptoms – cough, fever or shortness of breath – and want to be evaluated for your symptoms, we want to help.  We ask that you call 509.444.8200 or 208.848.8300 instead of walking into urgent care or walk-in clinics. Our staff can assist you with evaluating your symptoms and connecting you with care, which may include phone evaluation, a video visit with one of our providers, or a visit in person. 

Need Help Getting Prescriptions?

If you have prescriptions and are having trouble picking them up in person, please call CHAS Health at 509.444.8200 or 208.848.8300 to make other arrangements to get your medication.

We are actively monitoring this developing situation and will provide updates as appropriate. If you would like more information about Coronavirus (COVID-19), resources are available HERE.

We appreciate you trusting CHAS Health with your healthcare needs.

Deb Wiser, MD – Chief Clinical Officer
Aaron Wilson – Chief Executive Officer



Staff was very helpful and respectful."
-Susan F.