COVID-19 and Patient Calls

One of the challenges of being a Call Center Representative at a healthcare organization, even when it isn’t a crisis, is that you often don’t get to circle back with the patients you assist day after day and inevitably worry about.  On one such occasion during COVID-19, our call center expert Sam at Spokane’s downtown CHAS Denny Murphy Clinic, was fortunate enough to reconnect.

“Last week I had a patient with a 3-month-old son call in panicked that he had been having trouble breathing that morning…” Sam quickly got the patient on the phone with a nurse, “…and I’m not quite sure what had happened from there.” 

Luckily, when the patient called back a few days later, Sam was once again connected with her. 

“She thanked CHAS for being such a great resource for her and her family.  She said that our team is always going above and beyond for our patients’ health!  She emphasized how in the midst of the craziness of COVID, CHAS was there for her!”

This blog post is part of a special CHAS Health Foundation series for #GivingTuesdayNow. #GivingTuesdayNow is a global day of giving and unity that will take place on May 5, 2020 as an emergency response to the unprecedented need caused by COVID-19.  #GivingTuesdayNow emphasizes opportunities to give back to communities and causes in safe ways that allow for social connection and kindness even while practicing physical distancing. #GivingTuesdayNow is a global day of giving that focuses on the collective power that individuals, communities and organizations use to celebrate generosity and philanthropy worldwide.

This mission of the CHAS Health Foundation is to create health equity by strategically investing in patients, partners, and communities. The CHAS Health Foundation supports CHAS Health, a non-profit community health center serving over 97,000 patients annually regardless of their insurance status or ability to pay. You can donate to the CHAS Health Foundation at: https://donatenow.networkforgood.org/CHAS