Importance of ongoing learning in a healthcare setting

Since inception, CHAS Health has positioned our patients at the center of every decision we make.  And in order to provide the best possible care for our patients, it’s essential that we provide learning and development opportunities for our valued staff. The healthcare industry is an ever-changing field that requires extensive skills and training. The development of a successful program is key to employee retention, competency, and the balance of work and personal life. There are many benefits that can be derived from a successful learning and development program for everyone involved.

Why is it important?

Learning presents a special opportunity to expand the knowledge base of all employees. Learning and development can increase employee retention, job satisfaction, and productivity. It’s a vital tool when implementing new policies, equipment, and/or employees.

Due to our complex and busy schedules, we’ve received feedback that the best way to ensure that adequate time is dedicated to learning is to provide carved-out and focused time for our clinic staff. That’s why the 3rd Wednesday of the month, we are dedicating learning time to our staff and we will open clinic hours slightly later at 9am.

Our newly developed dedicated learning time supports improved patient care, service to our community, and career development.  It’s often difficult to have quality learning time during the everyday work day, especially with how tight schedules can be. With this time carved out, employees will be able to access educational resources to better careers and patients’ lives.

Please note, the third Wednesday and the last Wednesday of every month, our primary care clinics open at 9am.

Spokane Urgent Care locations open at 9am on the last Wednesday of the month only.

Colorectal Cancer Screening, on the Path to Success.

On Wednesday, October 28, CHAS welcomed visitors from the American Cancer Society, Great West Division. CHAS received a grant this year through the American Cancer Society, with funding from the Anthem Foundation, to improve the colorectal cancer screening rate at CHAS Maple Street Clinic. During the first six months of the grant, Maple Street’s staff have increased their clinic’s screening rate from 8.8% to 16.7%, with a goal to achieve 25% by April 2016.

Audrey Fine, Health Systems Manager, Primary Care, Great West Division, American Cancer Society, Inc., discusses colorectal cancer screening efforts with CHAS Maple Street Clinic providers and Medical Assistants

Audrey Fine, Health Systems Manager, Primary Care, Great West Division, American Cancer Society, Inc., discusses colorectal cancer screening efforts with CHAS Maple Street Clinic providers and Medical Assistants

Oftentimes patients schedule a medical visit to address an immediate need, such as congestion or fever. However, a critical component of primary care is prevention. CHAS staff actively encourage patients to receive appropriate cancer screenings. Annual tests can detect cancer of the colon, cervix, and breast at early stages.

Audrey Fine with the American Cancer Society concluded her remarks with CHAS Maple Street Clinic medical staff by sharing a very appropriate quote that beautifully captures the impact of preventative health care:

“The names of the patients whose lives we save can never be known. Our contribution will be what did not happen to them. And, though they are unknown, we will know that mothers and fathers are at graduations and weddings they would have missed, and that grandchildren will know grandparents they might never have known, and holidays will be taken, and work completed, and books read, and symphonies heard, and gardens tended that, without our work, would never have been.”

 

–Donald M. Berwick, MD, MPP, Former President and CEO, Institute for Healthcare Improvement. Excerpted from Dr. Berwick’s plenary address at IHI’s 16th Annual National Forum on Quality Improvement in Health Care (December 2004).

 

Thank you to the American Cancer Society and Anthem Foundation for their generous financial contribution, and the Cancer Society’s excellent ongoing technical assistance, to help improve access to preventive health care for CHAS patients.

CHAS Gets National Recognition for Quality!

This week the U.S. Health Resources and Services Administration announced quality improvement award funding for Community Health Centers. There are 1,300 health centers across the nation, and CHAS is one of just 57 health centers to be recognized as a “National Quality Leader”. National Quality Leaders are health centers that are the highest performers compared with national standards and benchmarks in key clinical areas. CHAS received the National Quality Leader award for exceeding national clinical benchmarks (Healthy People 2020 objectives and health center national averages) for chronic disease management, preventive care, and perinatal/prenatal care. This is a very prestigious national recognition! Additionally, CHAS was also recognized as a “Clinical Quality Improver” for demonstrating at least a 10 percent improvement in clinical quality measures between 2012 and 2013.

“This funding rewards health centers that have a proven track record in clinical quality improvement, which translates to better patient care, and it allows them to expand and improve their systems and infrastructure to bring the highest quality primary care services to the communities they serve,” said U.S. Health and Human Services Secretary Sylvia M. Burwell.

“These funds reward and support those health centers that have taken steps to achieve the highest levels of clinical quality performance and improvement,” said Health Resources and Services Administration Administrator Mary K. Wakefield, Ph.D., R.N.

One of our core values is commitment to quality improvement, with that commitment, we are psyched to be on this list!  Readthe U.S. Health and Human Services’ national press release here.

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