COVID-19 and Patient Calls

One of the challenges of being a Call Center Representative at a healthcare organization, even when it isn’t a crisis, is that you often don’t get to circle back with the patients you assist day after day and inevitably worry about.  On one such occasion during COVID-19, our call center expert Sam at Spokane’s downtown CHAS Denny Murphy Clinic, was fortunate enough to reconnect.

“Last week I had a patient with a 3-month-old son call in panicked that he had been having trouble breathing that morning…” Sam quickly got the patient on the phone with a nurse, “…and I’m not quite sure what had happened from there.” 

Luckily, when the patient called back a few days later, Sam was once again connected with her. 

“She thanked CHAS for being such a great resource for her and her family.  She said that our team is always going above and beyond for our patients’ health!  She emphasized how in the midst of the craziness of COVID, CHAS was there for her!”

This blog post is part of a special CHAS Health Foundation series for #GivingTuesdayNow. #GivingTuesdayNow is a global day of giving and unity that will take place on May 5, 2020 as an emergency response to the unprecedented need caused by COVID-19.  #GivingTuesdayNow emphasizes opportunities to give back to communities and causes in safe ways that allow for social connection and kindness even while practicing physical distancing. #GivingTuesdayNow is a global day of giving that focuses on the collective power that individuals, communities and organizations use to celebrate generosity and philanthropy worldwide.

This mission of the CHAS Health Foundation is to create health equity by strategically investing in patients, partners, and communities. The CHAS Health Foundation supports CHAS Health, a non-profit community health center serving over 97,000 patients annually regardless of their insurance status or ability to pay. You can donate to the CHAS Health Foundation at: https://donatenow.networkforgood.org/CHAS

Working the Tent during COVID-19

During the COVID-19 Crisis, many of our employees were moved from working inside their regular clinic location, to helping in our screening tents outside of our primary care clinics.  Here are some comments about tent work from one of our amazing Nurse Practitioners, Todd:

“The patients and families I interacted with [in the tent] were ALL amazing, supportive and understanding of the processes we went through to keep them and their family members safe.  In those moments there was a real sense of community and we are all working together.” 

Todd noted that CHAS support staff were all great; not just the Medical Assistants and other staff screening at the door and running for supplies, but even the facilities employee who got the heat on to make employees more comfortable and who broke down the tent at the end of the day.  

“I feel very fortunate to work for an organization that supports its employees, families and community in a time like this.”

This blog post is part of a special CHAS Health Foundation series for #GivingTuesdayNow. #GivingTuesdayNow is a global day of giving and unity that will take place on May 5, 2020 as an emergency response to the unprecedented need caused by COVID-19.  #GivingTuesdayNow emphasizes opportunities to give back to communities and causes in safe ways that allow for social connection and kindness even while practicing physical distancing. #GivingTuesdayNow is a global day of giving that focuses on the collective power that individuals, communities and organizations use to celebrate generosity and philanthropy worldwide.

This mission of the CHAS Health Foundation is to create health equity by strategically investing in patients, partners, and communities. The CHAS Health Foundation supports CHAS Health, a non-profit community health center serving over 97,000 patients annually regardless of their insurance status or ability to pay. You can donate to the CHAS Health Foundation at: https://donatenow.networkforgood.org/CHAS

Treating COVID, Grieving COVID

She may be wearing a surgical mask, but there is a person behind that mask who is dealing with the reality of the pandemic just like the rest of us.  Here is a story from Amanda, a Registered Nurse working on the frontlines of the COVID-19 crisis in Deer Park, Washington:

“It is natural to worry about the exposure and safety of my family, but my mind is definitely at ease knowing I have the PPE [personal protective equipment] to protect me from this terrible bug… My grandmother (in-law) passed recently, on hospice, from brain cancer. Her daughter was unable to visit her because she also has cancer and with the stay-at-home order as well as her being high risk to go in public, she was unable to see her mom during her last days–which breaks my heart. If this was my own situation, I would be absolutely devastated not to be with my mom in her last days.”

If you are struggling with grief or coping right now and would like to explore counseling services, call CHAS Health at 509-444-8200.

This blog post is part of a special CHAS Health Foundation series for #GivingTuesdayNow. #GivingTuesdayNow is a global day of giving and unity that will take place on May 5, 2020 as an emergency response to the unprecedented need caused by COVID-19.  #GivingTuesdayNow emphasizes opportunities to give back to communities and causes in safe ways that allow for social connection and kindness even while practicing physical distancing. #GivingTuesdayNow is a global day of giving that focuses on the collective power that individuals, communities and organizations use to celebrate generosity and philanthropy worldwide.

This mission of the CHAS Health Foundation is to create health equity by strategically investing in patients, partners, and communities. The CHAS Health Foundation supports CHAS Health, a non-profit community health center serving over 97,000 patients annually regardless of their insurance status or ability to pay. You can donate to the CHAS Health Foundation at: https://donatenow.networkforgood.org/CHAS

#GIVINGTUESDAYNOW | May 5th

#GivingTuesdayNow is a global day of giving and unity that will take place on May 5, 2020 as an emergency response to the unprecedented need caused by COVID-19.  #GivingTuesdayNow is an opportunity for people around the world to stand together in unity–to use their individual power of generosity to remain connected and heal.  Generosity gives everyone the power to make a positive change in the lives of others and is a fundamental value anyone can embrace. #GivingTuesdayNow emphasizes opportunities to give back to communities and causes in safe ways that allow for social connection and kindness even while practicing physical distancing.

Join CHAS Health for the next two weeks as we share stories from our staff and patients about working on the COVID-19 front lines. Follow us on Facebook, Instagram and Twitter, share our stories with friends, or if you can, participate in the giving to help us continue to serve patients during these trying times. You can donate to the CHAS Health Foundation at: https://donatenow.networkforgood.org/CHAS