During COVID-19, a great number of CHAS Health staff found both their workplaces and roles transformed. With nonessential services suspended and many office visits converted to telephone or virtual visits, the need to check in patients at the front desk diminished and had the potential to compromise patient and staff safety if continued. Toni Hites from the CHAS Latah Community Health clinic in Moscow, Idaho found herself still greeting patients, but instead of operating from the comfort of the clinic’s front office, she was now something like an extremely friendly healthcare bouncer–posted outside the clinic front door, donned nose to knees in protective gear.
“I have been enjoying my new role as a greeter, because I get to meet all of the dental people. It has been great getting to know my co-workers who I would not usually get to work with this closely. I have also gotten to know my pharmacy co-workers as well. We have a great team here at Latah CHAS, and they have made this fun even in these difficult times. I have also gotten to hear from the patients how they appreciate all we do for them, like running in to get their prescriptions for them.”
If you are a CHAS Health patient needing pharmacy services, give as a call at (509) 444-8200 in Washington or (208) 838-8300 in Idaho.